Customer Services at Party Seasons

We hope you enjoy browsing our web site. We continually monitor the content to make it as easy as possible for customers to find what they want. Where you are looking for specific items, please use the search facility. Where you can’t find what you want or would like to receive or make some suggestions, don’t hesitate in contacting us with your enquiries, by email, fax or phone (see the ‘contact us’ tab).  And when we don’t get it right all the time, we hope we handle your complaints effectively.

Before using the site, you should read the terms and conditions and our privacy policy.

Here are just a few points of information to help with your enjoyment of the site.

Making A Purchase

We aim to make this as easy and secure as possible. Just browse the particular categories that interest you, the ‘more details’ button will take you to a larger image and more information. From here you can make a purchase by entering the quantity for your basket.  You can always view and edit  your basket before proceeding to the checkout. Having completed your selection, you can proceed to the checkout where you will be asked for brief details which will enable us to process your order. To avoid delay and disappointment, please ensure the accuracy of the information you provide.  For payment you will be taken seamlessly to the Barclays Merchant Services secure payment page to complete your card details. You can return to the checkout at any time.

Payments

By credit and debit cards on line, by phone or fax or by calling at our store. We accept all major credit  and debit cards (excluding American Express). We are unable to accept cards that are due to expire in the next 7 days. Card details are checked and verified by Barclays Merchant Services and products can only be despatched once authorisation has been obtained. Cheques or postal orders should be made payable to Party Seasons and sent to 2 Priory Square, The Maltings, Salisbury, Wiltshire SP2 7TL. Cash payments are only acceptable over the counter.

Prices

All prices are quoted in pounds sterling (£’s) and are inclusive of VAT (at the appropriate rate laid down from time to time), unless otherwise specified. All prices are exclusive of postage and packing. We check our prices regularly, but errors may occur from time to time. We will correct these as they become evident.

Postage/delivery charges are shown at the check-out stage of the order and will be added to the order total. See the post and delivery charges summary below. If you are placing your order by post, fax or ‘phone, or if you are ordering from outside the UK, postal / delivery charges will be advised to you prior to the order being despatched. Postage charges are the same no matter how you place your order, however they can vary depending on the delivery address.

Getting Your Orders Delivered

We will generally take your order from stock and aim for despatch within a couple of days, subject to availability. If for whatever reason this isn’t possible, we will re stock without delay and despatch your order at the earliest time. We re stock several times a week. Once despatched through one of our couriers, you order should be with you within 3 – 7 days. To keep matters simple, we have a single delivery charge of £4.95, (inc VAT). If there is likely to be any delay with availability, we will let you know.

All deliveries will need to be signed for, unless you authorise otherwise in writing.

Order Cancellation  

Pre – despatch: you can contact us by ‘phone, fax or email to cancel your order before despatch and receive a full refund.

Post –delivery: you must notify us in writing (fax, email or letter) within 7 days following receipt if you wish to return your order or part of it for a refund, exchange or replacement. We will provide a Returns Authorisation Reference and once you have successfully returned the product to us at Party Seasons, we will arrange the refund, less the initial delivery charge. This refund will be arranged as soon as possible, normally 3-5 days, but within 30 days. Returned products need to be undamaged, intact and in the original packing, so they can be re sold. The customer will remain responsible for the product until it has been returned.

Non – delivery and refused delivery: Products which are not delivered should be returned to us. This normally incurs an addition charge from the courier. When we receive an order back under these circumstances, we will make the refund less the delivery charges incurred.

Lost, delayed and damaged products: we will approach the courier on your behalf once you notify us of products lost, delayed or damaged in transit. The courier will have a compensation arrangement and your claim will be limited to that allowed by the courier’s scheme. All our products and their packaging are checked before despatch and certified in good condition. We will not accept liability for any claim for non delivery of goods or items deemed damaged in transit, though we will assist your claim for compensation or replacement with the courier.

Your statutory rights are not affected.